Terms and Conditions

TOURISM INDUSTRY ACT 1992

1. TOUR DEPOSIT

A deposit of RM500 or maximum of 25% of the tour fare per person must be paid as reservation fee. The balance or full payment must be made within 14 days before the date of departure for Free Independent Traveller (FIT) tour packages and 21 days for group tours packages. A failure to comply with this requirement may result in the cancellation of reservation and forfeiture of deposit.

For Low Cost Carrier (LCC) a deposit paid by Tour Member should at least cover the air fare portion during reservation.
The company reserve the right to collect partial payment in advance, if the airlines require the air ticket to be issued before the deadline.

2. AMENDMENT CHARGES

a) For Free Independent Traveller (FIT) Tour Packages

Upon confirmation of the tour any subsequent change made to the reservation is subject to an amendment charge of RM50.00 per person per change. No change can be made within 8 working days before the date of departure. Changing the entire reservation constitutes a cancellation of the original reservation and is subject to cancellation charges as defined in the cancellation policy (see clause 3.1 – for FIT tour packages)

b) For Group (GIT) Tour Packages

Upon confirmation of the tour no changes can be made to the reservation within 14days before the date of departure. However, any request from any member for any change to come back earlier or later than the group will be subject to the conditions of the respective airlines. Changing the entire reservation constitutes a cancellation of the original reservation.

3. CANCELLATION CHARGES FOR CANCELLATION MADE BY TOUR MEMBER

a) For Free Independent Traveller (FIT) Tour Packages

Cancellation of reservation must be made in writing to avoid any misunderstanding. If the company receives notice to cancel 30 days or more before the date of departure, a minimum administrative fee of RM50.00 or 10% of the tour deposit (whichever is lower) per person will be levied. If notice of the cancellation is received 29 days or less before the date of departure the following charges will apply:

Cancellation Received	Cancellation Charges Per Person
15 – 29 working days before the date of departure	50% of Tour Deposit
8 – 14 working days before the date of departure	20% of Tour Fare
3 – 7 working days before the date of departure	40% of Tour Fare
2 working days or less before the date of departure	100% of Tour Fare

The respective airline’s cancellation policy on special promotional fare shall apply in addition to the cancellation charges as set out in clause 3.1.2 (Note : The airline ticket is restricted and subject to the Airline’s Terms and Conditions. It may be non-endorsable, non-reissuable, non-refundable and non-reroutable. Any alteration in routing or change of date of travel by any passenger is solely at his own risk. The company or its associated agents shall not be held responsible for any inconvenience caused and extra expenses incurred. However, any refund made by any airline for a cancellation made 2 working days or less before the day of travel for non-promotional fares shall be paid by the tour member less any administration charges incurred by the tour company).

b) For Group (GIT) Tour Packages

Cancellation of booking must be made in writing to avoid any misunderstanding. If the company receives notice to cancel 45 days or more before the date of departure, a minimum administrative fee of RM30.00 or 2% of the tour fare (whichever is higher) per person will be levied. If notice of cancellation is received 44 days or less before the date of departure the following charges will apply:

Cancellation Received	Cancellation Charges Per Person
22 – 44 working days before the date of departure	Forfeiture of Tour Deposit
15 – 21 working days before the date of departure	35% of Tour Fare
8 – 14 working days before the date of departure	50% of Tour Fare
3 – 7 working days before the date of departure	75% of Tour Fare
2 working days or less before the date of departure	100% of Tour Fare

The respective airline’s cancellation policy on special promotional fare shall apply in addition to the cancellation charges as set out in clause 3.2.2 (Note : The airline ticket is restricted and subject to the Airline’s Terms and Conditions. It may be nonendorsable, non-reissuable, non-refundable and non-reroutable. Any alteration in routing or change of date of travel by any passenger is solely at his own risk. The company or its associated agents shall not be held responsible for any inconvenience caused and extra expenses incurred).

4. CANCELLATION BY COMPANY

a) For Free Independent Traveller (FIT) Tour Packages

b) For Group (GIT) Tour Packages

The company reserves the right to cancel the tour due to any act of God, war, strike, riot or order from the Government of Malaysia which is beyond its control. The company shall recommend alternative tours preferably to the same destination or other tours. Should any passenger decide not to accept the alternative tours, all moneys paid less the administrative fee chargeable will be refunded to the passenger. In the event of a cancellation by the company due to insufficient passengers or inability to secure seats or accommodation, the company will refund the amount of money paid and also pay compensation as follows:

Cancellation Received	Cancellation Charges Per Person
8 – 14 working days before the date of departure	Full refund of Tour Fare and a compensation of RM50.00 per person
1 – 7 working days before the date of departure	Full refund of Tour Fare and a compensation of RM75.00 per person
On Date if Departure	Full refund of Tour Fare and a compensation of RM100.00 per person

5. TRAVEL DOCUMENT

a) Tour Member’s Responsibilities – A Tour Member must have:

An international passport or other recognized travel documents which should be valid for at least 6 months from the date of return to country of origin; The necessary visa and vaccination and health certificates as required by the various authorities of the countries to be visited.

b) Company’s Responsibilities – The Company undertakes to:

Advice tour members on what documentation is required; wherever possible, assist passengers in obtaining the necessary visa. However, the company cannot guarantee the approval of any visa application.

c) Relevant Fees and Charges

Service charges and visa fees levied shall be borne entirely by the tour members.

d) Rejection of Visa or Tour Document

If for any reason, the application for visa or necessary exit permit is rejected, a refund of tour fare will be made less administrative fees. (Refund of Visa Application Fees is also subject to the respective embassy).

e) Refusal of Entry

The company shall not be held responsible or liable for any expenses, reimbursement or refund of tour prices if any tour member is refused entry or deported by immigration authorities resulting from the possession of unlawful items or holding improper travel documents or other causes, or whose behaviour and activities are considered to be detrimental by a foreign government.

Others Terms and Conditions, Tour Member’s are advice to read through before signup the tour packages.

TOURISM INDUSTRY (TOUR OPERATING BUSINESS AND TRAVEL AGENCY BUSINESS) REGULATIONS 1992